Consumers Rights and Electricity!

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When it comes to electricity, somehow, the rights of the consumers were the same as what happens with the rights of the tax payers!

NO RIGHTS!

Despite the fact that there were many rules laid out in the Supply and Distribution code of almost all the State Regulations as well as in the Central Regulations, none of these were ever implemented. For instance, there is a penalty for not supplying power for more than one hour without announcement. Or, stated in a different way, an unannounced power cut will have to be compensated by the Distribution Company!

Please show me one distribution company that paid this compensation to the consumer when they cut the power, without making a prior announcement.

Well, in the last year, they have been pulling themselves up and trying to abide by the rules that were laid down by the regulatory bodies.

Now, the new Rule Book! Electricity (Rights of Consumers) Rules 2020!

Most of the points raised in it are welcome. Post Paid and Pre-paid, transparent simple and time bound processes and many other interesting points laid out for the distribution company to follow!

Just look at this on the reliability of supply. 24x7 uninterrupted supply of power by the discom. What if, if they do not do it? The state regulatory commission should announce a penalty on the DisCom. There is a penalising clause on the Discom if they do not give a new connection within a time frame specified by the state commission!

Many many things that the consumer would love to have finds mention. Of course there are one or two negatives too! If the consumer has a roof top, he will sell the excess to the discom and not get it back for his consumption! Units will not be adjusted if the solar roof top is over 5 kW. Why only solar roof top? Why not a wind turbine on the roof top? I think the drafting people forgot that technology is changing and we could have small turbines on top of the buildings sooner than later.

Leaving out, the one or two negatives in the Rules, by and large, this is a welcome step. Please lay down the rules to implement the Rules. Particularly, with these DisComs who have had the privilege of being pulled up by High Courts and the Supreme Court for contempt, not once, but many times.

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